Why can't I log in to my online account?
If you've registered for a British Gas business online account but can't log in:
1. Forgotten your email address or password?
Can't remember your email address?
If you can't remember the email address you used to register for your account, chat with us and we'll get you back online.
Can't remember your password?
You can reset your password if you've forgotten it: Reset my password
2. Have you set a permanent password?
If you've just registered to create your online account, we've emailed you your temporary password. Check your inbox or junk mail folder for an email that says 'Your temporary password'. Please use the temporary password to log in to your account and set a permanent password.
The temporary password is valid for 24 hours. If 24 hours have passed, you can request a new temporary password through I've forgotten my password.
